Damaged or Defective Products
To return a damaged or defective item within thirty (30) days of purchase, please contact the EBCO Customer Service Team by phone at 800-890-8373 or e-mail returns@earlbrown.com and reference "Polar Online Return".
Representatives are available to assist you with your return Monday through Friday 8:00am to 5:00 pm PST (excluding holidays).
Our Customer Service Team will provide you with return instructions. Once we receive the item, you will be refunded the price of the item. Refunds will be issued in the original form of payment used to purchase the item. Defective products returned after thirty (30) days of purchase will be covered by the Polar Warranty Policy and will be repaired or replaced in the service center.
To return a defective product after thirty (30) days of purchase, please visit www.polarusa.com/service. Here you will find instructions on how to send your Polar product back for warranty service. Complete the Online Repair Registration form, print out the repair confirmation and follow the included instructions. Please remember to include a copy of your original proof of purchase.
NOTE: Non-defective/non-damaged Polar products are non-returnable as they are a wear item and not eligible for any returns.

Polar Warranty
The Polar Warranty covers the receiver and transmitter for two (2) years from the date of purchase for defects in material or workmanship. Battery replacement is covered for the first six (6) months. Damage caused by misuse or improper or unauthorized maintenance is not covered.
PROOF OF PURCHASE FROM AN AUTHORIZED RETAILER IS REQUIRED FOR WARRANTY CLAIMS.
The complete warranty terms can be found in the user's manual.